Terms of service

1. Overview

Welcome to Esther Penn Shop. These Terms of Service govern your access to and use of estherpennshop.us, including browsing our website, purchasing products, and communicating with our customer service team.

Throughout these terms, the words "we," "us," and "our" refer to Esther Penn Shop. The words "you" and "your" refer to visitors, customers, and other users of our website.

By accessing our website or placing an order, you agree to these terms and our applicable store policies. If you do not agree, please discontinue use of the website.

2. Online Store and Products

Esther Penn Shop offers jewelry and handmade crafts through its online store.

We make reasonable efforts to present product descriptions, photographs, colors, dimensions, materials, and other specifications accurately. However, actual colors and visual details may vary depending on your screen, device settings, lighting, and product characteristics.

Please review product descriptions and specifications carefully before purchasing.

Unless expressly stated in a product listing, no particular material, production method, or handmade origin should be assumed beyond the information provided for that item.

3. Eligibility and Account Information

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law or that you have the necessary authorization from a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order, including your name, email address, shipping address, and payment information.

You are responsible for maintaining the accuracy of your account and order details.

4. Pricing and Payment

All prices and applicable charges will be displayed on the website or at checkout before you complete your purchase.

Our standard shipping fee is $5.65 per order, subject to the shipping amount disclosed at checkout.

Prices, product availability, and promotions may change without prior notice, but changes will not retroactively alter an order already accepted except where permitted by law or necessary to correct an obvious error.

Orders are subject to payment authorization and verification. We may decline or cancel an order when payment cannot be authorized, information is materially inaccurate, a product is unavailable, or a transaction appears fraudulent.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund.

5. Orders and Fulfillment

Our standard order processing time is 1–2 business days, and our estimated shipping transit time is 5–8 business days after dispatch.

These timeframes are estimates and may vary due to holidays, carrier operations, address issues, or other circumstances outside our control.

Order acceptance, confirmation, or payment authorization does not eliminate our obligation to comply with applicable shipping, cancellation, and refund requirements.

If we cannot ship an order within the stated timeframe, we will notify you and provide any cancellation or refund options required by applicable law.

Please refer to our Orders and Shipping Policy for further details.

6. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions in our Return and Refund Policy.

Return eligibility, return shipping costs, refund processing, and the handling of damaged or incorrect products are governed by that policy and applicable law.

Nothing in these terms limits rights that cannot legally be excluded.

7. Product Availability and Errors

We reserve the right to correct typographical errors, inaccurate descriptions, pricing mistakes, and other website inaccuracies.

If an error materially affects an order, we may contact you to confirm how you wish to proceed or cancel the affected order and provide an appropriate refund.

We do not guarantee that every product displayed on the website will remain available at all times.

8. Intellectual Property

Website content, including text, branding, graphics, photographs, page layouts, and other materials, may be protected by intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our content without appropriate authorization, except where permitted by law.

Third-party names, trademarks, and other intellectual property remain the property of their respective owners.

9. Acceptable Use

You agree not to use the website for unlawful purposes, attempt to interfere with its operation, submit fraudulent orders, introduce malicious code, or access restricted systems without authorization.

We may take reasonable steps to protect our website, customers, and business from abuse, fraud, or security threats, subject to applicable law.

10. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, or other external websites.

Third-party services are subject to their own terms and privacy practices. We are not responsible for independent third-party content or practices, except to the extent required by applicable law.

11. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an "as available" basis. We do not guarantee uninterrupted website access or that all website functions will always be error-free.

Nothing in these terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

12. Limitation of Liability

To the extent permitted by applicable law, Esther Penn Shop will not be liable for indirect, incidental, special, or consequential losses arising from website use or product purchases where such liability may lawfully be excluded.

Nothing in this section limits liability that cannot be limited under applicable law, including any non-waivable consumer rights.

13. Indemnification

To the extent permitted by law, you agree not to misuse the website in a way that causes unlawful harm to Esther Penn Shop or others. Any indemnification obligation will apply only to the extent permitted by applicable law.

14. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the website, you acknowledge that you have had the opportunity to review that policy.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, or legal obligations.

Updated terms will be posted on this page with an appropriate revised date where applicable. Changes will apply prospectively, subject to applicable law.

16. Governing Law

These terms are subject to applicable laws and any mandatory consumer protection requirements that apply to your transaction. Nothing in this section removes consumer rights that cannot legally be waived.