Refund policy

At Esther Penn Shop, we want you to feel confident when purchasing jewelry and handmade crafts from our store. This policy explains the conditions and procedures for returns, refunds, and issues involving damaged or incorrect products.

30-Day Return Window

We accept eligible return requests within 30 days of delivery.

To qualify for a standard return, the item should be unused, in its original condition, and returned with its original packaging and any included accessories, where applicable.

Certain items may be ineligible for return where permitted by applicable law, including personalized or custom-made items, products that cannot be returned for hygiene reasons after being unsealed, or items that are otherwise excluded under clearly disclosed product-specific terms. These limitations do not affect any non-waivable rights customers may have under applicable law.

How to Request a Return

To initiate a return, email support@estherpennshop.us within 30 days of receiving your order.

Please include:

Your order number
The item or items you wish to return
The reason for the return
Photographs, if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide instructions, including the appropriate return address and any applicable shipping arrangements.

Please do not send items to an address that has not been confirmed by our customer service team.

Return Conditions

For a standard change-of-mind return, items should be unused, undamaged, and in their original condition.

Customers are encouraged to package jewelry and other delicate items securely to help prevent damage during return shipping.

We may ask for additional information or photographs when necessary to assess the condition of a returned item.

Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise or applicable law requires a different arrangement.

Original shipping charges are generally non-refundable for standard change-of-mind returns, except where required by law or where the return results from our error.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and explain the appropriate return shipping and resolution arrangements.

Refund Eligibility

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally cover the returned item's purchase price, subject to any applicable exclusions disclosed in this policy and the requirements of applicable law.

Original shipping charges, taxes, and other fees will be handled in accordance with the circumstances of the return and applicable legal requirements.

Refund Processing Time

Once a refund is approved, we will initiate it to the original payment method where possible.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. The actual time may vary depending on your bank, card issuer, or payment provider.

If the refund has not appeared after the expected processing period, please contact us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact support@estherpennshop.us as soon as reasonably possible.

Include your order number, a description of the problem, and clear photographs where available.

We will review the information and determine an appropriate resolution, which may include a replacement, repair where applicable, or refund. Customers will not be required to bear return costs for issues attributable to our error where applicable law requires us to cover those costs.