Shipping policy

Esther Penn Shop aims to provide clear shipping information for every order. This policy explains our order processing times, shipping fees, delivery estimates, and procedures for shipping-related issues.

Order Processing Time

Our standard order processing time is 1–2 business days.

Processing includes payment verification, order preparation, and packaging before the parcel is handed to the shipping carrier.

Orders placed on weekends or public holidays generally begin processing on the next business day.

Processing time does not include the shipping transit period.

Shipping Transit Time

Our standard estimated shipping transit time is 5–8 business days after an order has been processed and dispatched.

The estimated total time from order placement to delivery is generally 6–10 business days, including processing.

Delivery estimates are not guaranteed. Actual transit times may vary depending on the destination, carrier operations, weather, holidays, and other factors outside our control.

Shipping Fee

Our standard shipping fee is $5.65 per order.

The applicable shipping charge will be displayed during checkout before the order is submitted. If a specific order has a different shipping charge due to disclosed conditions, the amount shown at checkout will apply.

Shipping Destinations

Available shipping destinations are those supported by our website checkout. Please enter your complete shipping address during checkout to confirm whether delivery is available to your location.

We currently provide the shipping options displayed on our website. We do not guarantee delivery to locations that cannot be selected or validated at checkout.

Order Confirmation and Tracking

After placing an order, you should receive an order confirmation email.

When tracking information is available, it will be sent to the email address provided at checkout or made available through the relevant shipping service.

Please allow time for the carrier to scan the parcel and update tracking information. Tracking updates may not appear immediately after dispatch.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, contact support@estherpennshop.us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once the order has been processed or handed to the carrier.

Additional charges, delivery delays, or reshipping costs resulting from an incorrect address may be the customer's responsibility where permitted by law and where applicable.

Delayed or Lost Shipments

Although we work to meet our stated delivery estimates, delays may occur due to carrier disruptions, severe weather, peak-season volume, customs procedures where applicable, or other unexpected circumstances.

If your parcel appears delayed or tracking has stopped updating, please contact us with your order number and tracking details. We will review the available information and assist with the next steps.

If we cannot ship an order within the stated time, we will provide the required delay notification and options to cancel and receive a refund in accordance with applicable law.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please check your delivery area, mailbox, household members, building management, or other designated delivery locations.

You may also contact the shipping carrier to request further delivery information.

If the package remains missing, contact support@estherpennshop.us so we can review the available information and explain the next steps.